Terms & Conditions
The terms that apply to every product purchase and installation
A plain-English summary of the terms that apply when you book products or services through The East Kilbride Boiler Company. Read them alongside the quote you receive.
These terms and conditions apply when you book products or services through The East Kilbride Boiler Company. The following definitions apply throughout this document:
It is the customer's responsibility to have their products serviced on an annual basis to maintain their manufacturer's warranty.
The customer warrants they are the owner of the property in which the items are to be delivered or installed.
Any additional work required and agreed to must be detailed in writing and signed by both the customer and their nominated gas engineer.
It is the customer's responsibility to register their product warranty directly with the product manufacturer. We recommend you do this as soon as possible, as most manufacturers give around 30 days from the installation date to register.
If still under warranty and your product develops a fault, it is the customer's responsibility to contact the product manufacturer directly and arrange for them to inspect and rectify any faults found with their products.
It is the customer's responsibility to inform the gas engineers of any knowledge you may have regarding dangerous materials such as asbestos. Planning and building warrants are the sole responsibility of the customer.
The customer may buy the products from the company and arrange their own installation. In this case, the gas engineer's installation fee shall be deducted from the overall price.
The products must be paid for in full prior to delivery. Accepted payment methods are electronic bank transfer or credit or debit card.
The gas engineers are self-employed third parties. They are fully qualified Gas Safe registered engineers with their own insurance policies.
The gas engineers are solely responsible for their workmanship for a period of 12 months after the date of installation. Any complaints relating to their workmanship must be made directly to them. They will only guarantee the part of the system they installed. Any other parts of your system they never installed, they cannot take responsibility for, and neither can the company.
The company and gas engineers shall not be liable for any existing damage or defects such as plasterwork, brickwork, rendering, painting, decoration, woodwork, finishing, fittings or furniture. The company and gas engineers shall not be bound to carry out or reinstate any decoration works inside or outside.
If the gas engineers are lifting any floor coverings to gain access for installation, they cannot guarantee relaying of the existing appearance or fit.
The company will not be responsible for any alternative issues that may arise due to the installation of your new products, such as electrical, plumbing or roofing.
The customer is responsible for paying the gas engineers their fee directly upon completion of works agreed.
The customer hereby gives their consent that the company and gas engineers may commence organising the installation of your new products in this agreement as soon as the customer's emailed acceptance is received.
These terms and conditions of sale do not affect the customer's statutory rights under the Consumer Rights Act 2015.
All payments are non-refundable if cancelled within 24 working hours of delivery or installation.
We do NOT dispose of old boilers, water tanks, boxes or rubbish. This is at the self-employed gas engineer's discretion.
Last updated 2026. For any questions about these terms, contact us at info@eastkilbrideboilercompany.co.uk or on 01355 204045. You can also read our Privacy Policy.
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